📅 Cancellation & No-Show Policy
We kindly ask for at least 24–48 hours’ notice if you need to cancel or reschedule your appointment.
- Cancellations within the notice period may result in a cancellation fee (e.g. 50% of the service cost)
- No-shows will be charged 100% of the booked service
- Repeated late cancellations or no-shows may require full prepayment for future bookings
⏰ Late Policy
Please arrive on time so we can give you the best service.
- A grace period of 10–15 minutes may be allowed
- Arriving later than this may result in:
- A shortened service, or
- Cancellation of the appointment with the cancellation fee applied
💳 Deposits & Payments Policy
- A non-refundable deposit may be required to secure your appointment
- Deposits go toward the total service cost
- Remaining balance is due at the end of the appointment
- Accepted payment methods: (cash, card, bank transfer, etc.)
🧼 Health & Safety Policy
For everyone’s safety and comfort:
- Please do not attend your appointment if you have contagious conditions (fungal infections, warts, open wounds, etc.)
- If nail conditions prevent safe service, the appointment may be refused or rescheduled
- Tools are sanitized between clients, and hygiene standards are strictly followed
✨ Service Guarantee / Repairs Policy
- Any issues must be reported within 48–72 hours
- Repairs within this period may be free or discounted (excluding breakages due to impact or misuse)
- Repairs requested after this window will be charged
👶 Guests & Children Policy
- To maintain a calm and safe environment, extra guests or children are not permitted, unless agreed in advance
🎨 Design & Extra Charges Policy
- Nail art, long length, repairs, or removals may incur additional charges
- Please send inspo photos in advance so time and pricing can be confirmed
🤝 Respect Policy
Respect goes both ways.
- Rude, inappropriate, or aggressive behavior will not be tolerated
- The technician reserves the right to refuse service without refund if boundaries are crossed
📸 Social Media & Photos Policy
- Finished nails may be photographed for portfolio or social media use
- Please let us know if you do not consent to photos